FAQs


Shipping

We know with online shopping, things can take a while to be delivered – Callas Cosmetics guarantee your order will be packaged and sent within 24 hours of your order being placed meaning a fast, quick delivery. You can expect to receive your goods within 2 – 4 working days.

Postage within New Zealand is a flat shipping rate of $4.50 per order, and FREE for orders over $50! Rural deliveries are an additional $3.00.

We do not ship to PO boxes, a physical address must be supplied.

If you live outside of New Zealand, we only charge $15 postage  However with orders over $100 postage is FREE.

 

Payment Options

Credit Card 
- We accept payment by Credit Card through Paypal – you do not need a Paypal account in order to use the service. It’s fast, easy and secure, and is the best way to ensure your order gets to you as fast as possible. Please note: All payments are hosted by Eway, our website does not collect or store any credit card details.

Bank Deposit - This may take a little longer to process due to overnight transactions, but still a trusty payment option.

 

Returns

If you have any problems with items you have received or are unhappy with your product, we guarantee an exchange or a refund if items are received back within 14 days. Items must be returned in the original condition.

 

Cancellations

Unfortunately once an order has been placed we are unable to make any modifications to the order, including cancellations.